Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the conditions under which customers of Pixler IT Solutions are eligible for cancellations and refunds. By purchasing our services, you agree to the terms below.

1. Policy Overview

This Refund & Cancellation Policy explains when customers are eligible for cancellations and refunds for products and services purchased from Pixler IT Solutions. By purchasing our services, you agree to the terms below.

2. Cancellation

  • Service Orders (before work starts): You may cancel a service order within 48 hours of purchase for a full refund, provided no work has been started.
  • Service Orders (after work starts): If we have already started work, cancellations may be partial and refunds (if any) will be prorated based on work completed.
  • Digital Products & Downloads: Digital items (files, templates, software) are non-cancelable once downloaded or delivered.
  • Recurring Subscriptions: You may cancel recurring services at any time. Cancellation prevents future billing but does not automatically refund past billing periods unless specified below.

3. Refund Eligibility

  • Refunds are considered when a service is not delivered as described, or when we fail to meet agreed milestones.
  • To request a refund, customers should raise a request through the Contact Page available on our website within 14 calendar days from the date of delivery or invoice, unless otherwise stated in a separate contract.
  • Refunds will be reviewed on a case-by-case basis. We may request supporting details to investigate the claim.

4. Non-Refundable Items

  • Fees for custom development completed and delivered as per specification.
  • Third-party costs paid on your behalf (domain registrations, paid plugins, licensing) are non-refundable if already charged by the third party.
  • Partial refunds are not available for minor change requests after final delivery unless explicitly agreed.

5. How to Request a Refund or Cancellation

  1. To initiate a refund or cancellation, please contact us via the Contact Page on our website.
  2. Our team will acknowledge receipt within 2 business days and begin reviewing your request.
  3. If a refund is approved, it will be processed within 7–14 business days to the original payment method. Processing times may vary based on your payment provider.
Note: If payment was made through a third-party gateway, refunds (if applicable) will be returned through the same channel where possible.

6. Chargebacks & Disputes

If a chargeback or dispute is raised before contacting us, it may delay resolution. We encourage customers to contact us via our Contact Page first so that we can resolve issues quickly and fairly.

7. Modifications to This Policy

Pixler IT Solutions reserves the right to modify this policy at any time. Any updates will be posted on this page with the revised effective date.